Complaint Policy
Complaint Policy
CL Global Academy has an established Student Complaints Procedure (Complaint Form), which the participant should use for dealing with both academic and non-academic complaints that he/she wishes to make. Participant should only submit a formal complaint using the Student Complaints Procedure if informal discussion (where that is appropriate) fails to resolve the matter satisfactorily and where there appear to be genuine grounds for making a complaint.
Participant must fill out the Complaint no later than:
5 working days from the end of an attempt at early resolution or mediation, or 10 working days from the date of the incident/s, explaining why you have not attempted early resolution or mediation.
Participant will receive an email acknowledgement within 5 working days.
CL Global is accredited by The British Accreditation Council (BAC).
Their complaints procedure can be found here.
CL Global Academy is an independent education organization. It is not affiliated to any universities.
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