CL Global Academy has an established Student Complaints Procedure (Complaint Form), which the participant should use for dealing with both academic and non-academic complaints that he/she wishes to make. Participant should only submit a formal complaint using the Student Complaints Procedure if informal discussion (where that is appropriate) fails to resolve the matter satisfactorily and where there appear to be genuine grounds for making a complaint.
Participant must fill out the Complaint no later than:
5 working days from the end of an attempt at early resolution or mediation, or 10 working days from the date of the incident/s, explaining why you have not attempted early resolution or mediation.
Participant will receive an email acknowledgement within 5 working days.
CL Global is accredited by The British Accreditation Council (BAC).
Their complaints procedure can be found here.
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CL Global Academy is an independent education organization. It is not affiliated to Cambridge/Oxford University nor their constituent colleges.
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