CL Global Academy has an established Student Complaints Procedure (Complaint Form), which the participant should use for dealing with both academic and non-academic complaints that he/she wishes to make. Participant should only submit a formal complaint using the Student Complaints Procedure if informal discussion (where that is appropriate) fails to resolve the matter satisfactorily and where there appear to be genuine grounds for making a complaint.

 

Participant must fill out the Complaint no later than:

5 working days from the end of an attempt at early resolution or mediation, or 10 working days from the date of the incident/s, explaining why you have not attempted early resolution or mediation.

 

Participant will receive an email acknowledgement within 5 working days.

 

CL Global is accredited by The British Accreditation Council (BAC).

Their complaints procedure can be found here.